Hello World!

I thought that since I’ve been MIA for so long that the above would be a good title for my post. Now pardon me while I clean the digital dust off of my blog….

And….done.

So how the heck are ya?

I’ve been mighty busy answering emails for BringTheFresh.com (from now on referred to as BTF).

You know something I’ve learned over the years?

If you answer your own emails, you really get to put your finger on the pulse of the marketplace. I learn so much from my customers about things I’ve never heard of – stuff thats working for them (and what isn’t). Believe it or not, I even personally answer emails from quite a few looky-loos who have no intention of buying, because far be it for me to sound etherial or anything, but it’s just good karma.

I never cease to be impressed every day from customers or just random people who write in and teach me something new. And in return I end up spending most of my day critiquing their websites and trying to help them increase traffic, conversion, etc. You know, the stuff I should probably be trying to sell coaching for instead, but nevertheless I always end up doing it for free! LOL. Not that I’m complaining.

It can also really help you develop an FAQ page, which is a must.

Right now, while outsourcing is all the rage, I can tell you I wouldn’t feel comfortable outsourcing my customer service. I would rather have less customers who have more success, than more customers who feel left out to dry. Catch my drift?

I just don’t see a newly hired guy from Indonesia or the Philippines being able to answer SEO questions appropriately. But maybe I’m wrong. What do you think?

Of course, the outsourcing of mundane tasks can be beneficial. But the important stuff – the customer service of a creative product, especially one in the IM industry, I just don’t see it… other than the “I lost my password” kind of thing. Know what I mean?

Anyway, I just wanted to touch base, and to say: keep the emails coming. I’ve forfeited the majority of my personal life at this point, because I enjoy hearing from you, and helping you succeed. I’m doing the whole “time to give back” sorta thing.

So email me. I need something to do!

Best,

Kelly

kellyandmike (at) bringthefresh.com

P.S. We have a pretty cool v-book (video book) series coming out, beginning in a few days. It’s called Annihilation Engine. Mike’s been working on it for 5 years. Each issue will be 50 pages or so of pure content. No selling.  No affiliate links. I hope you enjoy it. Make sure you subscribe to my blog newsletter list in order to receive it. (upper left corner of my blog homepage).

P.P.S. Follow me on Facebook if you want to see how weird I am, or if you want to see pictures of me dancing with my 3 year old albino daughter (yes, the real RJ has a family!) http://www.facebook.com/Kellyfelix

Edited: May 13th, 2010